General Terms and Conditions of Rental MOVE'N SEE ("GTC")
ARTICLE 1. Scope These General Terms and Conditions of Rental apply without restriction or reservation to all rentals concluded by MOVE'N SEE with clients wishing to rent the products offered by MOVE'N SEE on its website, (hereinafter referred to as the "Site"), including the PIX4TEAM and all related accessory equipment.
These terms and conditions apply to the exclusion of all other terms, particularly those applicable to sales, in-store sales, or other distribution and marketing channels.
These General Terms and Conditions of Rental are accessible at any time on this Site and shall prevail, where applicable, over any other version or contradictory document. Unless proven otherwise, the data recorded by MOVE'N SEE constitutes proof of all transactions.
Rental offers are subject to stock availability. Product availability is indicated at the time of order placement.
Amendments to these General Terms and Conditions of Rental apply to Site users and clients as soon as they are posted online and cannot apply to transactions concluded beforehand.
Validation of the order by the client constitutes acceptance without reservation of these General Terms and Conditions of Rental.
Rental contracts concluded for purposes that cannot be attributed to the professional or commercial activity of the client (contracts with consumers) are governed by French law and the contractual provisions set out in these GTC. They shall not deprive consumers residing in EU countries of the mandatory protective provisions of the law of their country of habitual residence.
For clients residing outside the EU, they acknowledge and accept these GTC as governed by French law. Otherwise, no order will be recognized as valid, and MOVE'N SEE may assert this before any court.
ARTICLE 2. Definitions Terms and expressions identified by a capital letter, whether used in singular or plural, have the meaning specified below:
ACCESSORY: Refers to any equipment accompanying the rented Product, also available for rental from MOVE'N SEE.
CLIENT: Refers to the individual or legal entity who has accepted these GTC and placed an Order. The client may be a consumer, a non-professional, or a professional.
ORDER: Refers to the client's firm commitment to order products and any accompanying Accessories offered for rental on the Site. Services may also be ordered in this context.
CONTRACT: Refers to the commitment concluded by the client under an Order in accordance with the GTC.
PRODUCT: Refers to the shooting, automatic or semi-automatic tracking robots offered for rental by MOVE'N SEE, as specified on the Site or in any documentation provided by MOVE'N SEE to the client.
PACK: Refers to the rental offers of Products, whether or not accompanied by Accessories and/or Services, proposed by MOVE'N SEE.
PARTY(IES): Refers to MOVE'N SEE and/or the client.
REWARDS: Refers to rewards granted to the client based on their use of the Products, Accessories, and Services to promote them within their communities, particularly on social networks and Services. Rewards may be linked to the use of MOVE'N SEE's logo and/or brand, the quantity of publications expressing client satisfaction, or the dissemination of experiences with the Products.
SERVICES: Refers to subscription services offered within the Packs and subject to the "MOVE'N SEE General Terms and Conditions of Sale – applicable to subscriptions."
ARTICLE 3. Pre-contractual Information The client acknowledges having received, prior to placing an order, legible and understandable communication of these GTC and all information required under Article L221-5 of the French Consumer Code. Specifically, the following information is provided clearly and comprehensibly:
The essential characteristics of the rental service.
The price of the rentals and additional charges.
If immediate contract execution is not provided, the date or timeframe MOVE'N SEE commits to executing the contract.
Information regarding MOVE'N SEE's identity, postal, telephone, and electronic contact details, and its activities.
Information regarding legal warranties, the functionalities of digital content, and its interoperability where applicable, as well as the existence and implementation conditions of guarantees and other contractual terms.
MOVE'N SEE communicates the following information:
Its name or corporate name, the geographical address of its establishment, and, if different, its head office, phone number, and email address, as listed in its Legal Notice.
Payment, delivery, and execution methods, as well as MOVE'N SEE’s arrangements for handling complaints.
Regarding digital content:
Any relevant interoperability of the content with specific hardware or software MOVE'N SEE knows or reasonably should know.
ARTICLE 4. Description and Conditions of the Rental Offer
4.1 Contents of the PACKS The Packs offered by MOVE'N SEE for Rentals include at a minimum:
A Product,
Unlimited users,
Unlimited teams,
Unlimited live streaming,
Unlimited recording hours,
Assignment of image rights,
A basic level of analytics functionalities, and a basic level of Highlights.
These Packs may be supplemented with additional Accessories and/or Services. Services are subject to their specific "MOVE'N SEE General Terms and Conditions of Sale – applicable to subscriptions."
The Packs define the rental period.
The Products, Accessories, and Services included in the Packs available for rental on the Site comply with current regulations in France. MOVE'N SEE cannot be held liable for non-compliance with the legislation of the country where the Products, Accessories, or Services are delivered, which the client is responsible for verifying.
The photographs and illustrations accompanying the Products, Accessories, and Services on the Site are non-binding and cannot engage the responsibility of MOVE'N SEE.
4.2 Orders Through the Site, the client selects the Pack offered, optionally accompanied by Accessories and/or Services. The client must specify the desired rental duration. After confirming their order of Packs and optional Accessories and/or Services, the client proceeds to payment, which constitutes acceptance of these GTC and any other applicable general conditions regarding Accessories and/or Services.
The conclusion of the Order does not transfer ownership of the Products and Accessories to the client, who retains only custody and responsibility for them as a renter.
4.3 Delivery/Receipt Products, optional Accessories, and their technical documentation are made available to the client as per the selected Pack and are considered to be in good working and maintenance condition upon receipt. A confirmation email following payment will indicate the activation of Services ordered under a Pack.
The rented Products and Accessories will be delivered within a reasonable timeframe to the address provided by the client during their Order on the Site. Unless otherwise specified or unavailable, Products and/or Accessories ordered for rental may be delivered in several packages and multiple shipments, depending on their weight and transport conditions. Deliveries are handled by an independent carrier.
Delivery timeframes are provided for guidance only, and any delays will not entitle the client to damages, withholding, or order cancellation. However, if the Products and Accessories ordered are not delivered within one (1) month after the indicative delivery date for reasons other than force majeure, the rental agreement may be terminated upon written request from the client or MOVE'N SEE. Payments made by the client will then be refunded without delay, excluding any other compensation or retention.
Delivery is deemed completed when MOVE'N SEE hands over the Products and Accessories ordered under the Packs to the carrier. The client acknowledges that the carrier is solely responsible for delivery.
Additionally, delivery of Services under the Pack is deemed completed after the confirmation or activation email is sent to the client, depending on the selected Pack.
The client must verify the proper functioning of the delivered Products and Accessories. They have five (5) days from delivery to submit any claims for non-conformity or visible defects of the delivered Products or Accessories via registered mail with acknowledgment of receipt, including all supporting evidence. Beyond this timeframe, and failing to comply with these formalities, the Products and Accessories will be considered conforming and free of visible defects, and no claim will be accepted by MOVE'N SEE.
MOVE'N SEE will replace or refund, proportionally to the inability to use the item, at its discretion and at its expense, any Products or Accessories delivered with visible defects or non-conformity duly reported by the client upon receipt of the defective Product or Accessory.
4.4 Customer Support Customer Support is available via forms accessible through the following links:
French form
English form
Customer Support commits to responding within one (1) to two (2) business days. Exchanges will be initiated with the client to resolve issues remotely by providing usage advice for the Product, Accessory, or Services. Customer Support will determine if a return of the Product or Accessory is necessary. In such cases, Customer Support will provide the client with a Return Material Authorization (RMA) tracking document.
Upon receipt of the returned Product or Accessory, a full diagnostic will be conducted within ten (10) business days to identify the problem.
If the malfunction of the Product or Accessory is covered by a warranty, Customer Support will replace the Product or Accessory at no cost to the client.
If the malfunction is not covered by a warranty, a repair estimate will be sent to the client, who may: i. Refuse the estimate, in which case the Product or Accessory will be returned at the client's expense. ii. Accept the estimate, and repairs will be carried out after the client’s payment. The repaired Product or Accessory will then be returned.
If the client has subscribed to the "MOVE'N SEE CARE" option, they will be exempt from repair costs, even in cases of non-warranty failures. A replacement Product or Accessory will be shipped once the diagnostic is complete under the "MOVE'N SEE CARE" terms.
Rental payments will be suspended or refunded from the moment the client returns the defective Product or Accessory until the repaired or replacement Product or Accessory is received. The warranty will be extended for the full rental period.
4.5 Return At the end of the agreed rental period, the client agrees to return, within [X] days and at their expense, the Products, Accessories, and all related documentation provided in the ordered Pack, in the same condition as received, subject to normal wear and tear.
Failure to return the items may result in charges for repair or replacement services.
Any delay in return will incur a fee equal to the monthly rental payment of the rented Pack plus a 10% penalty.
ARTICLE 5. Prices and Payment Terms The Packs are provided at the rates in effect as listed on the Site at the time of the Order. Subject to the application of other general conditions related to Accessories and/or Services, Pack prices are expressed excluding and including VAT.
As of the date of these GTC, each Pack includes an initial single payment of €499 excluding VAT, in addition to monthly payments defined over 12, 24, or 36 months based on the duration selected by the client.
These prices are firm and non-revisable during their validity period as indicated on the Site. They include processing fees. Shipping, transport, and delivery costs are explicitly detailed during Pack selection. For deliveries outside France, importing into a non-EU country may incur additional charges (customs duties, potential customs fees, and taxes on the value of the rented Products). These additional charges are the sole responsibility of the client.
MOVE'N SEE reserves the right to adjust prices based on changes imposed by its service providers. The client will be informed of such changes within thirty (30) calendar days by any means and will be deemed to accept the price modification. In case of disagreement, the client may terminate the rental without penalty within 15 days by sending an email to the following address: .
An invoice is issued by MOVE'N SEE and provided to the client after payment of the Order.
Payment for the Packs is due immediately or in installments or deferred, depending on the Pack offer, on the date of the Order placement by the client and/or on renewal or supplementary dates as stipulated, through secure payment methods specified on the Site.
MOVE'N SEE shall not be obligated to provide the Packs ordered by the client if the price has not been paid in full as described above.
Furthermore, MOVE'N SEE reserves the right, in the event of non-compliance with the payment terms mentioned above, to suspend or cancel ongoing Orders placed by the client.
Rewards may be granted to the client based on their use of the Products, Accessories, and Services according to a reward schedule that will be published by MOVE'N SEE on the Site and communicated to the client via email. Rewards may result in a reduction in monthly payments.
ARTICLE 6. Right of Withdrawal The client has a thirty (30) working day withdrawal period from the delivery of the Products, Accessories, and Technical Documentation included in the Packs. They have fifteen (15) days from notification of withdrawal to return these items to MOVE'N SEE for an exchange or refund, provided they are returned in their original packaging and in perfect condition. Notification of the right of withdrawal must be made by email to the following address: .
Products and Accessories that are damaged, soiled, or incomplete will not be accepted. Opened consumables (e.g., microSD cards or batteries) cannot be returned.
Return shipping costs are the sole responsibility of the client.
Returned Products and Accessories must be accompanied by a return number (RMA number) issued by MOVE'N SEE via the Site's contact form or any other communication method, along with the invoice and the carrier’s delivery receipt.
Refunds will be made within thirty (30) days of receipt by MOVE'N SEE of the returned Products and Accessories.
Exercising the right of withdrawal terminates the Contract and, consequently, the Services ordered under the Pack.
ARTICLE 7. Client Obligations – Maintenance – Repairs Without prejudice to other obligations specified herein, the client agrees to:
Use the Products, Accessories, and Services in accordance with MOVE'N SEE's recommendations and the instructions in the technical documents provided.
Use the Products, Accessories, and Services for their intended purpose and in compliance with applicable regulations.
Refrain from modifying or transforming the Products, Accessories, or Services.
Not sublet and/or loan the Products or Accessories.
Not resell access to the Services.
In the event of a malfunction, defect, or damage to the Products and Accessories rented under the Packs, the client agrees to immediately cease use and notify MOVE'N SEE without delay.
Repairs may only be carried out by MOVE'N SEE or a person expressly designated by it. Monthly payments will not be charged during the period (prorated) when the client cannot use the rented Packs.
The client is solely responsible for the safekeeping and use of the Products, Accessories, and Services.
ARTICLE 8. Liability Upon provision of the Pack, material and legal custody of the Products and Accessories transfers to the client, who assumes all risks. The client uses the Products and Accessories at their own risk.
In case of theft or loss during the rental period, the client must reimburse MOVE'N SEE for the value of the stolen or lost Product and/or Accessory, less depreciation. A replacement Product and/or Accessory will be provided to the client for the remaining rental period.
The client is also solely responsible for the use of any Services contracted under the Pack. These Services are subject to the "MOVE'N SEE General Terms and Conditions of Sale – applicable to subscriptions."
During the entire rental period, and subject to the responsibilities and warranties defined herein and borne by MOVE'N SEE, the client is presumed responsible for all damages (bodily, material, or immaterial) to MOVE'N SEE or third parties.
In any case, and subject to any mandatory applicable law, liability incurred by the client or MOVE'N SEE under these terms will only cover direct damages suffered by the non-defaulting party and is expressly limited to the total price received by MOVE'N SEE during the six (6) months preceding the event causing liability.
MOVE'N SEE shall not be considered liable or in default for any delay or failure resulting from a Force Majeure event as defined in ARTICLE 11.
ARTICLE 9. Data Protection Any processing of personal data under these GTC is governed by the provisions of Regulation 2016/679 of the European Parliament and Council ("GDPR") and French Law No. 78-17 of January 6, 1978, as amended by the Law of June 20, 2018.
MOVE'N SEE's privacy policy, applicable to personal data processing, is accessible via this link: Privacy Policy.
The client has the right to access, modify, rectify, and oppose information concerning them under applicable national and European regulations.
ARTICLE 10. Intellectual Property These GTC do not grant the client any intellectual property rights over the Products, Accessories, or Services that may compose the Packs. Intellectual property rights concerning the Products, Accessories, and Services are otherwise defined under the specific general conditions applicable to them.
ARTICLE 11. Force Majeure Neither party can be held liable for failure to fulfill any obligations due to a Force Majeure event.
The party invoking a Force Majeure event must immediately notify the other party, detailing the event preventing the performance of its contractual obligations, and strive to minimize its impact.
The invoking party agrees to resume Contract performance as soon as possible after the Force Majeure event ends.
If the Force Majeure event persists for more than fifteen (15) days, the parties agree to engage in discussions to address the situation.
If no agreement is reached within fifteen (15) days, the Contract may be immediately terminated without compensation by simple written notification from the creditor party to the other party.
ARTICLE 12. Termination
Each party may terminate the contract by operation of law in the event of non-fulfillment by the other party of any of its obligations set forth in the GTC, provided that the breach is not remedied within thirty (30) days following a formal notice sent by registered mail with acknowledgment of receipt.
It is understood that prolonged and/or repeated failure to pay the fees due under the contract constitutes a breach of the client’s essential obligations.
The client will remain liable for the payment of all invoices due to MOVE'N SEE and unpaid at the time the contract is terminated.
Within a maximum of thirty (30) days from the termination of the contract, for any reason whatsoever, the client undertakes to return the Products, Accessories, and Technical Documentation in their possession under the contract and to cease all use of the Services.
MOVE'N SEE will ensure that the client can continue to use their data, information, and content created through the Services.
ARTICLE 13. Governing Law – Language – Disputes
By express agreement between the parties, these GTC and the contract arising from their acceptance are governed and subject to French law. They are drafted in French, which is the authoritative language.
In the event of a dispute regarding the execution, termination, or interpretation of the GTC, the parties will endeavor to resolve their differences amicably.
Failing an amicable agreement, for consumer or non-professional clients, they must submit their complaint to the following email address: to request an amicable resolution.
Consumer or non-professional clients also have the right to resolve their dispute through the dedicated platform accessible via the following link: .
Failing an amicable agreement, the consumer or non-professional client may refer the matter free of charge to the consumer mediator within one (1) year of the written complaint sent to MOVE'N SEE. Referral to the consumer mediator must be conducted in accordance with the procedures specified by the mediator.
In the absence of an amicable agreement, any dispute between a professional client and MOVE'N SEE will be submitted to the exclusive jurisdiction of the courts of Brest.