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Love this Pixem system and rely on it for training almost daily. Disappointed the beacon charging ports are so poorly made that they fail anywhere between 3 months to a year making them an expensive disposable part.
Hello Amy
Thanks for your feedback regarding the robustness of the microUSB connectors on the beacons. This is something we have improved since then!
We are very happy to see that you like the PIXEM and that you use it regularly!
For month Ago I received my pixem system. I couldn’t use it in a correct way because the smartphone holder was in a bad condition. Same day I received it I wrote to Cc and Laure, fast respond and that was it. They promised to send a new with express, after 10 days I asked again about the express service and they promised to fixed it. We shall say that normal service when you order is 3-5 days ,Monday 10 of may and I can still not use my system in a correct way. So think about that before you order, hope we can come back and give feedback on the product, if it will be solved.
The replacement smartphone holder was shipped immediately after your request. We have just checked the tracking. The parcel remained in dropping point all this time and was sent back to us last week. We apologize on behalf of the carrier if you did not received this information. A second replacement product was shipped yesterday in priority.
You should receive it very soon and finally be able to enjoy your PIXEM robot :-)
We remain at your disposal for any further help,
Best regards,
Alex
At first it is a bit complicated to setup but once you've gone through it once it's easy