Welcome to PIX4TEAM 2 Support
All the topics, resources, and contact options you need for your PIX4TEAM 2.
PIX4TEAM REMOTE App
Download the PIX4TEAM REMOTE application below (mandatory to operate the PIX4TEAM 2 robot). The application PIX4TEAM REMOTE is available for iOS and Android devices:
The PIX4TEAM REMOTE App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer
PIX4TEAM CAMERA App
You can use a smartphone or tablet mounted on the top of the PIX4TEAM 2 robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM 2 robot.
You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.
The PIX4TEAM CAMERA application will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM REMOTE application, very useful when the robot is on the top of the mast.
Improvements and new features are regularly released. Update the PIX4TEAM 2 robot software to benefit from them!
|September 12th, 2023||v4.2||PIX4TEAM 2 Release|
The update procedure is described in the user manual.
You can use a camera mounted on the top of the PIX4TEAM 2 robot to film. The PIX4TEAM 2 robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.
With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
The JVC, Panasonic, Nikon, GoPro cameras can be mounted on the PIX4TEAM 2 robot and benefit from the automatic tracking. However, these models do not have the plug needed to control the zoom and recording from the robot. The recording will be started by pressing the REC button directly on the camera. The zoom level will be set by hand on the camera and will not change automatically.
To enjoy the best video quality (4K), we advise you to use your SONY or CANON camera with a micro SD card of class U3 (or better) with a read/write speed higher than 150 MB/s.
All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended SONY camera settings: Steadyshot activated; Best image size; Best recording quality
A few SONY models easy to find this year:
The CX450/CX455 is a ‘middle of the road’ model.
The CX625/CX675/PJ675 is also a 'middle of the road’ model, with an improved image quality and a better steadyshot.
People who want to do professional edits prefer the AX43 and the AX53. These models are also better in low lights.
People who want to have a low cost model prefer the CX240 or CX405. The CX240 and the CX405 battery cannot be replaced by a bigger one, it’s autonomy is about 1h30 to 2h00. Also note that the CX240 or CX405 don't send audio throught the HDMI. This means that with theses cameras, there will be no sound on videos sent to live streaming platforms, nor on videos recorded in the PIX4TEAM 2 robot. Videos recorded directly onto the camera's microSD card will have sound.
All those camera models have a very good image quality, much better than a smartphone, even 4K smartphones.
|CX130 & CX160 & XR160 & CX180||A/V R|
|CX220 & PJ220 & CX230 & PJ230||Multi|
|CX240 & PJ240||Multi|
|CX350 & CX360 & PJ30||A/V R|
|CX450 & CX455 & CX485||Multi|
|PJ510, PJ650, PJ600||Multi|
|XR550 & CX550||A/V R|
|PJ710 & HXR-NX30||A/V R|
|AX30 & AX33||Multi|
|AXP33 & AXP35||Multi|
|AX40 & AX43 & AX53 & AX55 & AXP55||Multi|
|AX40 4K & AX43 4K & AX53 4K & AX55 4K & AXP55 4K||Multi|
|HXR-NX70 & HXR-MC50U||A/V R|
All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast
|HFG26 & HFG30||Lanc|
|HFG50 HFG40 HFG21||Lanc|
|HFS20 & HFS21||Lanc|
|HFS200 & HFS30||Lanc|
|XA20 XA15 XA11||Lanc|
Technical support & Return procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIX4TEAM 2, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: firstname.lastname@example.org
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.