Welcome to PIXEM Support

All the topics, resources, and contact options you need for your PIXEM.

Compatible smartphones & tablets

PIXEM is provided with an adapter to fix any smartphone and tablet.

With a compatible smartphone or tablet, benefit from the automatic ZOOM, the remote REC control and much more!

Apple

PIXEM application is compatible with iPad Air and newer & iPhone 5s and newer :
iPad Air, iPad mini 2, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro 1 & 2, iPad 2017 & 2018 iPhone 5S, iPhone 6 (Plus), iPhone 6S (Plus), iPhone SE, iPhone 7 (Plus), iPhone 8 (Plus), iPhone X, iPhone XS, iPhone XS Max, iPhone XR

Android

PIXEM application is compatible with Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer:
Android code names : 5.x →Lollipop, 6.x →Marshmallow, 7.x →Nougat, 8.x →Oreo, 9.x →P*

The Android version can be seen in your smartphone parameters. The Bluetooth version can be seen in the technical specifications of your smartphone that can be found on internet


PIXEM App

The PIXEM app is available for iOs and very soon for Android devices (release on October).

Get it on Apple Store


F.A.Q

It all depends on the memory available on your phone. It is usually possible to add a micro-SD card to increase your phone's storage capacity. With 128GB of memory, you can film for 24 hours in HD.

You need a tripod with 3/8" screws, which is the standard mounting for headless tripods. If you have a tripod with 1/4" screw, you can use a 1/4" to 3/8" adapter.
adapter for tripod 1/4

Yes, with compatible smartphones and tablets, the watch can start and stop remote recording.
Only the essentials are recorded so as not to waste time on viewing!

Yes, by purchasing the upgrade compatibility with cameras and phones and tablets + live streaming and a smartphone and tablet holder. This option allows you to add all PIXEM functions to your PIXIO robot.

Without the upgrade, either you control a smartphone /tablet with PIXEM or a camcorder with PIXIO.

It is still possible to fix a camcorder on PIXEM but you won't benefit from zoom and rec control.

Inversely, you can set a smartphone / tablet on PIXIO but you won't benefit from zoom and rec control without the upgrade compatibility with cameras and phones and tablets + live streaming.

For PIXIO users, it is possible to use a “PIXEM Extra Robot” with existing PIXIO beacons and watch.

It is possible to fix a camcorder on PIXEM but you won't benefit from zoom and rec control without .

For PIXEM users, it is possible to use a “PIXIO Extra Robot” with existing PIXEM beacons and watch.

The PIXEM app is available for iOs and very soon for Android devices (release on October).

The connection between the app and PIXEM is so easy! It is a bluetooth connection, the user must press briefly the ON/OFF button on the robot. The robot connects automatically with the PIXEM App.

Use the free PIXEM app to live streaming your videos on facebook, youtube or other social medias* as our own PIXEM LIVE Platform with full privacy management.

*Skype and FaceTime cannot accept a video from another app, so the PIXEM app video will not have a real time live streaming, they will have a random delay of about 10 to 40 sec.

PIXEM pre-orders are in delivery. The shipping time for new orders is about 1 to 3 weeks.

PIXEM User Manual

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Technical support & Return procedure

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.

If you have any problem with your PIXEM, please read carefully the User Manual, and its troubleshooting guide.

If you still have a problem, contact us by email, by phone or by post.

After-sales e-mail: sav@movensee.com

After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)

Postal address: MOVE ‘N SEE - SAV, 38 Rue Jim Sevellec, 29200 BREST, FRANCE

If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.