Welcome to PIXEM Support
All the topics, resources, and contact options you need for your PIXEM.
Compatible smartphones & tablets
PIXEM is provided with an adapter to fix any smartphone and tablet.
With a compatible smartphone or tablet, benefit from the automatic ZOOM, the remote REC control and much more!
The application MOVE 'N APP is compatible with iPad Air and newer & iPhone 5s and newer :
iPad 1 to 8, iPad Air 1,2,3,4, iPad mini 2, 3, 4, 5, iPad Pro 1, 2, 3, 4, iPhone 5S, iPhone 6 (Plus), iPhone 6S (Plus), iPhone SE, iPhone 7 (Plus), iPhone 8 (Plus), iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11 and 11 pro, iPhone 12, 12 mini, 12 pro, 12 pro max, iPhone 13, 13 mini, 13 pro, 13 pro max, 14, 14 Plus, 14 Pro, 14 Pro Max
The application MOVE 'N APP is compatible with Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer:
Android code names : 5.x →Lollipop, 6.x →Marshmallow, 7.x →Nougat, 8.x →Oreo, 9.x →Pie, Android 10, Android 11
The Android version can be seen in your smartphone parameters. The Bluetooth version can be seen in the technical specifications of your smartphone that can be found on internet
Upgrade your PIXEM with the last version for new features and improvements.
The update procedure is described in the user manual. You can also watch the video below.
|October 2022||v3.4.2||Improved smartphone compatibility|
Technical support & Return procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIXEM, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: firstname.lastname@example.org
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.