SUPPORT
Everything you need to get started with your robot cameraman
Select your robot
User manuals
Mobile Apps
PIXEM Camera
The application that lets you shoot with your PIXEM, taking advantage of automatic zoom and remote recording control.
PIXEM Remote
The application that lets you configure your PIXEM with several watches
Compatible devices
Compatible Smartphones and Tablets
PIXEM is provided with an adapter to fix any smartphone and tablet.
With a compatible smartphone or tablet, benefit from the automatic ZOOM, the remote REC control and much more!
Apple
The application PIXEM CAMERA is compatible with iPad Air and newer & iPhone 5s and newer : iPad 1 to 8, iPad Air 1,2,3,4, iPad mini 2, 3, 4, 5, iPad Pro 1, 2, 3, 4, iPhone 5S, iPhone 6 (Plus), iPhone 6S (Plus), iPhone SE, iPhone 7 (Plus), iPhone 8 (Plus), iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11 and 11 pro, iPhone 12, 12 mini, 12 pro, 12 pro max, iPhone 13, 13 mini, 13 pro, 13 pro max, 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max, 16, 16 Plus, 16 Pro, 16 Pro Max
Android
The application PIXEM CAMERA is compatible with Android 6 and newer smartphones & tablets equipped with Bluetooth 4 and newer.
The Android version can be seen in your smartphone parameters. The Bluetooth version can be seen in the technical specifications of your smartphone that can be found on internet
Compatible cameras
Any camera weighing up to 2.5kg can be mounted on the PIXEM 2 robot using the standardized 1/4" screw.
With one of the compatible cameras, you will benefit from automatic zoom and remote control of the record from the watch, or from the free smartphone/tablet PIXEM CAMERA app. The list of supported models is updated regularly here, they are mainly SONY and CANON cameras.
Note that Panasonic, JVC, and some other camcorders don’t have any plug to control their zoom and their record. Same for DSLRs and GoPro cameras. They can be used on PIXEM 2, but without the auto-zoom and without the remote control of the record.
A few SONY camera models easy to find this year:
- SONY CX405 is an entry-level model. The battery lifetime is about 1h30 to 2h00 and cannot be replaced by a bigger one. The camera lens do not have a thread so it’s not compatible with raincapes.
- SONY AX43A is a 4K model with a breathtaking image quality, perfect for video editing. Very similar ones: AX45, AX53, AX60.
Download below the file corresponding to your camera model. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. Wait 10 to 15 seconds, remove the card, put it again in the computer, check that the file has disappeared from the card.
List of SONY cameras ⇾
| CAMERA | ZOOM AND REC CONTROL | CABLE | PARAMETER FILE | RÉGLAGE DE LA CAMÉRA |
|---|---|---|---|---|
| CX130 & CX160 & XR160 & CX180 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX220 & PJ220 & CX230 & PJ230 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX240 & PJ240 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX250 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX260 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ260 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| XR260 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX270 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ270 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX280 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX290 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX300 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX305 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX320 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ320 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX330 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ330 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ340 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ350 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX350 & CX360 & PJ30 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX370 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX380 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ380 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX390 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ390 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX400 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX405 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX410 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ410 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ420 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX430 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ430 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX440 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ440 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX450 & CX455 & CX485 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| XR500 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX500 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX505 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX510 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ510, PJ650, PJ600 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX520 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| XR520 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX530 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ530 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX540 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ540 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| XR550 & CX550 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX560 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX570 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX580 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ580 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ600 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX610 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ610 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ620 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX625 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ670 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX675 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ675 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX700 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX700 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ710 & HXR-NX30 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ720 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX730 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX740 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ740 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX760 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ760 | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ780 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ790 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ780VE | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ790VE | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ810 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PJ820 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CX900 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX100 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX30 & AX33 & AX35 & AXP30 & AXP33 & AXP35 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX30 4K & AX33 4K & AX35 4K & AXP30 4K & AXP33 4K & AXP35 4K | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX40 & AX43 & AX45 & AX53 & AX55 & AXP55 & AX60 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| AX40 4K & AX43 4K & AX45 4K & AX53 4K & AX55 4K & AXP55 4K & AX60 4K | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PXW-X70 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| HXR-NX70 & HXR-MC50U | YES | A/V R | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| HXR-MC88 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| HXR-NX80 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| PXW-Z90 | YES | Multi | DOWNLAOD | Steadyshot activated; Choose the best record quality |
| CAMERA | ZOOM AND REC CONTROL | CABLE | PARAMETER FILE | RÉGLAGE DE LA CAMÉRA |
|---|---|---|---|---|
| HF G10 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G20 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| HF G21 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G21 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G25 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| HF G26 - HF G30 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G26 - HF G30 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G40 - HF G50 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G40 - HF G50 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G70 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF G70 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HF S20 - HF S21 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| HF S200 - HF S30 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XF100 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XF105 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA10 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA11 - XA15 - XA20 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA11 - XA15 - XA20 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA25 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA25 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA30 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA30 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA35 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA35 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA40 - XA45 | YES | Lanc | DOWNLAOD | Steadyshot activated; Choose the best record quality; Zoom fast |
| XA40 - XA45 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA60 - XA65 | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA60 - XA65 [US camera model] | YES | Lanc | DOWNLAOD | Steadyshot activated; Best image size and recording quality; Zoom Fast |
Technical support and returns procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIXEM, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: sav@movensee.com
After-sales tel : +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE 'N SEE - SAV, 15 rue Johannes Kepler, 29200 Brest, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging.
As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
- to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.
Instruction videos
Frequently Asked Questions
What kind of tripod do I need?
You need a tripod with a 3/8’’ screw. It is bigger than the usual 1/4’’ screw generally used for cameras. Do not use a tripod with a head, because of poor stability (except very high cost tripods!) and because it has a 1/4’’ screw.
Is it possible to plug the robot and the micro-beacons to a wall socket? Do they work or do they only recharge?
The robot and the micro-beacons can be plugged in a wall socket, and they work. It is a solution for filming all day long, and also to install PIXIO or PIXEM at a fixed place.
Do PIXEM 2 have an automatic tilt?
Is it possible to live stream the video taken with PIXEM 2?
With PIXEM 2, the HDMI plug of the camera can be used to retrieve the video in real time. Have a look to the PIXEM 2 live lesson pack which includes all the essentials to stream your videos.
With PIXEM, you can stream your video with an average delay of 30 secondes on Facebook, YouTube or Twitch directly from the free PIXEM CAMERA app. You can also stream your video in real time (for a remote live lesson for example) with
service "Live Lesson".
Is it necessary to measure everything manually in detail to set-up the beacons at precise locations?
No. It is like the GPS: you don’t need to know the position of each satellites, it is automatic. Just put the 3 micro- beacons somewhere around your playground, switch them on, and you are done.
Is it an issue if I go outside the area set-up by the beacons?
No. You can go outside the area set up by the beacons and still be framed. And of course if you are going too far the camera will lose you, and it will find you again when you come back.
Can I use PIXEM 2 in a building with metallic walls?
Yes. Just take care to have the robot and the beacons a few inches (a few centimeters) away from the metal.
What are the maximum and minimum operating temperatures?
As any electronic devices, PIXEM 2 operation is not guaranteed at temperatures below 0°C or temperatures above 40°C. In real life we have many customers using them since more than one year in cold countries, Canada, Sweden, Iceland, Norway, Finland etc., and they never had any problem in cold weather. And in our lab we tested PIXEM 2 at -18°C. Batteries usually have less life in the cold, this is probably the main consequence.