PIXIO Customer Care Center
If your PIXIO was delivered before November 8, 2017, PIXIO is programmed with v1.2 software and SONY HDR-PJ810 camera settings pre-installed.
If your PIXIO was delivered after November 8, 2017, PIXIO is programmed with v2.8 software and SONY HDR-CX450 camera settings pre-installed.
If your PIXIO was delivered after January 1, 2018, PIXIO is programmed with v2.9Â software and SONY HDR-CX450 camera settings pre-installed.
When you receive your PIXIO, you MUST:
1. Read the User Manual (we made it light, it's easy!)
2. Upgrade to the last firmware version IF IT IS NOT ALREADY IN YOUR PIXIO
3. Install the camera controller file corresponding to your camera model IF IT IS NOT ALREADY IN YOUR PIXIO
(You don't need steps 2 and 3 if you ordered one of the Live Coaching Packs because it is done in the factory for those packs)
A short tutorial will also help you, English subtitles, French speaking, it's horse riding but it's exactly the same procedure as for any other activity, conference, show, classroom, etc.
Upgrade your PIXIO with the last version for new features and improvements.
The update procedure is described in the user manual. You can also watch the video below.
YOU ONLY NEED TO UPGRADE WITH THE LATEST VERSION
| DATE | FOR WHAT | VERSION | FIRMWARE | IMPROVEMENTS |
|---|---|---|---|---|
| November, 2018 | ROBOTS + BEACONS + WATCHES | 3.1 | DOWNLOAD |
Improvement of the 360° rotation limitation option Amélioration de l'option de limitation de la rotation à 360°   |
| January 22, 2018 | ROBOTS + BEACONS + WATCHES | 2.9 | DOWNLOAD |
Spurious motor noise cancelation Suppression d'un léger bruit moteur résiduel |
| July. 21st, 2017 | ROBOTS + BEACONS + WATCHES | 2.8 | DOWNLOAD |
Fix a tracking bug when the watch remains a long time out of range Correction d'un bug de tracking après que la montre soit restée longtemps loin hors de portée |
| May. 9th, 2017 | ROBOTS + BEACONS + WATCHES | 2.7 | DOWNLOAD |
Fix camera control bug after 1 hour of continuous film Correction de bug du contrôle caméra après 1 heure de film en continu |
| Jan. 30, 2017 | ROBOTS + BEACONS + WATCHES | 2.6 | DOWNLOAD |
Improvement of battery life of all items Bug fixes when using extra-robots The app. allows to limit the rotations, useful if you have cables from the camera to a remote equipment Amélioration de l'autonomie des batteries Correction de bug apparaissant parfois lors de l'utilisation d'extra robots L'app. permet de limiter la rotation du robot, utile lorsque des câbles vont de la caméra à un équipement distant |
| Dec. 15th 2016 | ROBOTS + BEACONS + WATCHES | 2.5 | DOWNLOAD |
Improvement of tracking smoothness during direction changes Bug fixes Amélioration de la douceur du suivi lors des changements de direction Corrections de bugs |
| Dec. 5th 2016 | ROBOTS + BEACONS + WATCHES | 2.4 | DOWNLOAD |
New tracking options for "conference like" videos Bug fixes Nouvelles options de tracking pour les vidéos de type "conférence" Corrections de bugs |
| Nov. 2nd 2016 | ROBOTS + BEACONS + WATCHES | 2.2 | DOWNLOAD |
Improved tracking Bug fixes Améliorations du suivi Corrections de bugs |
| Sept. 29th 2016 | ROBOTS + BEACONS + WATCHES | 2.1 | DOWNLOAD |
Possibility to play with zoom buttons before tracking Bug fixes Possibilité d'utiliser les boutons zoom avant le tracking Corrections de bugs |
| August 16 2016 | ROBOTS + BEACONS + WATCHES | 2.0 | DOWNLOAD |
Latest Multi-Robots and Multi-Watches features Compatibility with Canon models HFG10; 20; 25 Dernières nouveautés pour utiliser plusieurs robots et/ou plusieurs montres Compatibilité avec les caméras Canon HFG10; 20; et 25 |
| April 22 2016 | ROBOT ONLY (not the watch, not the beacons) | 1.2 | DOWNLOAD |
Ready for communication with the mobile app. "PIXIO REMOTE" Prêt pour communiquer avec l'appli smartphone/tablette "PIXIO REMOTE" |
| March 11 2016 | ROBOT ONLY (not the watch, not the beacons) | 1.1 | DOWNLOAD |
Improved robot autonomy when OFF Wider zoom at very short distance Meilleure autonomie du robot éteint Zoom plus large à faible distance |
Any camera up to about 2.5kg can be used on PIXIO because it has a standard 1/4’ screw.
But it’s much better to use one of the supported models for the automatic zoom and the remote control of the record from the watch, or from the free smartphone/tablet app. The list of supported models is updated regularly here, they are mainly Sony and Canon cameras.
A few models easy to find this year: The CX450/CX455 is a ‘middle of the road’ model. The CX625/CX675/PJ675 is also a 'middle of the road’ model, with an improved image quality and a better steadyshot. People who want to do professional edits prefer the AX53. The AX53 is also better in low lights. People who want to have a low cost model prefer the CX240 or CX405. Be careful that the CX240 and the CX405 battery cannot be replaced by a bigger one, it’s lifetime is about 1h15 to 1h30. And the CX240 and CX405 objectives do not have a thread so it’s not compatible with raincapes. All those camera models have a very good image quality, much better than a smartphone, even 4K smartphones.
Note that Panasonic, JVC, and some other camcorders don’t have any plug to control their zoom and their record. They can be used on PIXIO, but without the auto-zoom and without the remote control of the record.
DSLRs don’t have any plug to control their zoom, they are not supported by PIXIO but can be mounted on it.
Upload the file corresponding to your camera model, for the zoom control and the record control. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. Wait 10 to 15 seconds, remove the card, put it again in the computer, check that the file has disappeared from the card.
| CAMERA | ZOOM + REC CONTROL | CABLE | Cam Controller File for your PIXIO | LAST VERSION | OUR PREFERED CAMERA SETTINGS |
|---|---|---|---|---|---|
| CX130 & CX160 & XR160 & CX180 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX220 & PJ220 & CX230 & PJ230 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX240 & PJ240 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX250 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX260 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ260 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| XR260 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX270 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ270 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX280 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX290 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX300 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX305 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX320 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ320 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX330 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ330 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ340 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ350 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX350 & CX360 & PJ30 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX370 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX380 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ380 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX390 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ390 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX400 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX405 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX410 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ410 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ420 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX430 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ430 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX440 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ440 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX450 & CX455 & CX485 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| XR500 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX500 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX505 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX510 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ510, PJ650, PJ600 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX520 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| XR520 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX530 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ530 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX540 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ540 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| XR550 & CX550 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX560 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX570 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX580 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ580 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ600 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX610 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ610 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ620 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX625 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ670 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX675 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ675 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX700 | Yes | Multi | DOWNLOAD | Oct 18 2017 | Steadyshot activated; Best image size; Best recording quality |
| CX700 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ710 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ720 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX730 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX740 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ740 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX760 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ760 | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ780 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ790 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ810 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PJ820 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| CX900 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX100 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX30 & AX33 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX30 & AX33 (4K settings) | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AXP33 & AXP35 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX53 & 55 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| AX53 & 55 (4K settings) | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| PXW-X70 | Yes | Multi | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| HXR-NX70 & HXRMC50U | Yes | A/V R | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size; Best recording quality |
| HXR-NX30 | Yes | A/V R | DOWNLOAD | Apr 25 2016 | Steadyshot activated; Best image size; Best recording quality |
| HXR-NX80 | Yes | Multi | DOWNLOAD | Oct 18 2017 | Steadyshot activated; Best image size; Best recording quality |
| PXW-Z90 | Yes | Multi | DOWNLOAD | Oct 18 2017 | Steadyshot activated; Best image size; Best recording quality |
Any camera up to about 2.5kg can be used on PIXIO because it has a standard 1/4’ screw.
But it’s much better to use one of the supported models for the automatic zoom and the remote control of the record from the watch, or from the free smartphone/tablet app. The list of supported models is updated regularly here, they are mainly Sony and Canon cameras.
Note that Panasonic, JVC, and some other camcorders don’t have any plug to control their zoom and their record. They can be used on PIXIO, but without the auto-zoom and without the remote control of the record.
DSLRs don’t have any plug to control their zoom, they are not supported by PIXIO but can be mounted on it.
Upload the file corresponding to your camera model, for the zoom control and the record control. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. The file must disappear from the card.
| CAMERA | ZOOM + REC CONTROL | CABLE | Canon Cam Parameter File for your PIXIO | LAST VERSION | OUR PREFERED CAMERA SETTINGS |
|---|---|---|---|---|---|
| HFG40 HFG21 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality ;Zoom Fast |
| HFG40 HFG21 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality ;Zoom Fast |
| HFG26 & HFG30 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFG26 & HFG30 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFG25 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFG20 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFG10 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFS20 & HFS21 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| HFS200 & HFS30 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XF100 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XF105 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA10 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA20 XA15 XA11 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA20 XA15 XA11 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA25 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA25 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA30 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA30 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA35 [US camera model] | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
| XA35 | Yes | Lanc | DOWNLOAD | Feb 3 2016 | Steadyshot activated; Best image size and recording quality; Zoom Fast |
The JVC, Panasonic, Nikon, GoPro cameras don’t have any plug to control their zoom and their ‘record’. They will have only the automatic rotations. For some users it’s OK, but for others the auto-zoom and the remote control of the record from the watch, or from a smartphone, is interesting. For sport it is usually important.
the GoPro cameras can be mounted on PIXIO with their small tripod adaptor.
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIXIO, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: sav@movensee.com
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 38 Rue Jim Sevellec, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization).
You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging.
As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge.
In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.