Welcome to PIX4TEAM Support

All the topics, resources, and contact options you need for your PIX4TEAM.


PIX4TEAM Remote App


Download the PIX4TEAM Remote application below (mandatory to operate the PIX4TEAM robot). The application PIX4TEAM Remote is available for iOS and Android devices:


Get it on Apple Store Get it on play store


The PIX4TEAM Remote App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer


PIX4TEAM Camera App


You can use a smartphone or tablet mounted on the top of the PIX4TEAM robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM robot.

You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.

The PIX4TEAM Camera application (soon available) will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM Remote application, very useful when the robot is on the top of the mast.


SONY & CANON compatible cameras

You can use a camera mounted on the top of the PIX4TEAM robot to film. The PIX4TEAM robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.
With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
The JVC, Panasonic, Nikon, GoPro cameras don’t have the plug needed to control the zoom and the record. These models will still benefit from the automatic tracking.

Sony cameras

All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Our prefered SONY camera settings: Steadyshot activated; Best image size; Best recording quality

SONYCable
CX130 & CX160 & XR160 & CX180 A/V R
CX220 & PJ220 & CX230 & PJ230 Multi
CX240 & PJ240 Multi
CX250 A/V R
CX260 A/V R
PJ260 A/V R
XR260 A/V R
CX270 A/V R
PJ270 Multi
CX280 Multi
CX290 Multi
CX300 A/V R
CX305 A/V R
CX320 Multi
PJ320 Multi
CX330 Multi
PJ330 Multi
PJ340 Multi
PJ350 Multi
CX350 & CX360 & PJ30 A/V R
CX370 A/V R
CX380 Multi
PJ380 Multi
CX390 Multi
PJ390 Multi
CX400 Multi
CX405 Multi
CX410 Multi
PJ410 Multi
PJ420 Multi
CX430 Multi
PJ430 Multi
CX440 Multi
PJ440 Multi
CX450 & CX455 & CX485 Multi
XR500 A/V R
CX500 A/V R
CX505 A/V R
CX510 Multi
PJ510, PJ650, PJ600 Multi
CX520 A/V R
XR520 A/V R
CX530 Multi
PJ530 Multi
CX540 Multi
PJ540 Multi
XR550 & CX550 A/V R
CX560 A/V R
CX570 A/V R
CX580 A/V R
PJ580 A/V R
PJ600 A/V R
CX610 Multi
PJ610 Multi
PJ620 Multi
CX625 Multi
PJ670 Multi
CX675 Multi
PJ675 Multi
AX700 Multi
CX700 A/V R
PJ710 & HXR-NX30 A/V R
PJ720 A/V R
CX730 A/V R
CX740 A/V R
PJ740 A/V R
CX760 A/V R
PJ760 A/V R
PJ780 Multi
PJ790 Multi
PJ780VE Multi
PJ790VE Multi
PJ810 Multi
PJ820 Multi
CX900 Multi
AX100 Multi
AX30 & AX33 Multi
AX33 4K Multi
AXP33 & AXP35 Multi
AX40 & AX43 & AX53 & AX55 & AXP55 Multi
AX40 4K & AX43 4K & AX53 4K & AX55 4K & AXP55 4K Multi
PXW-X70 Multi
HXR-NX70 & HXR-MC50U A/V R
HXR-MC88 Multi
HXR-NX80 Multi
PXW-Z90 Multi

CANON cameras

All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Our prefered CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast

CANONCable
HFG50 HFG40 HFG21 Lanc
HFG50 HFG40 HFG21 [US camera model] Lanc
HFG26 & HFG30 Lanc
HFG26 & HFG30 [US camera model] Lanc
HFG25 Lanc
HFG20 Lanc
HFG10 Lanc
HFS20 & HFS21 Lanc
HFS200 & HFS30 Lanc
XF100 Lanc
XA10 Lanc
XA20 XA15 XA11 Lanc
XA20 XA15 XA11 [US camera model] Lanc
XA25 Lanc
XA25 [US camera model] Lanc
XA30 Lanc
XA30 [US camera model] Lanc
XA35 Lanc
XA35 [US camera model] Lanc
XA40 XA45 Lanc
XA40 XA45 [US camera model] Lanc

Firmware update

Improvements and new features are regularly released. Update the PIX4TEAM robot software to benefit from them!

DateVersionImprovements
May 6th, 2022 v3312
  • Battery level indication now available on the PIX4TEAM Remote app ¹
  • Possibility to format the robot's microSD card from the PIX4TEAM Remote app ¹
  • Battery charging time reduced
  • Resolution of rare recording launch issues
¹ requires updating the PIX4TEAM Remote app
April 28th, 2022 v3186
  • Improved AI for soccer
  • Improved battery charging
  • Fix for the bug causing the robot to turn off sometimes
  • Fix for the bug causing the tracking to stop sometimes

The update procedure is described in the user manual.


PIX4TEAM User Manual

English
Français


Technical support & Return procedure

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.

If you have any problem with your PIX4TEAM, please read carefully the User Manual, and its troubleshooting guide.

If you still have a problem, contact us by email, by phone or by post.

After-sales e-mail: pix4team-ccc@movensee.com

After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)

Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE

If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.