Thank you for your comment. Our after sale team have sent you an email to help with this problem. We can have the beacon back for checking and possible repair,
Move'n See team
Top product, completely worth the investment!
Don't be scared to spend some money on it, it's a great tool, easy to handle and really useful on daily basis.
I use it with Iphone 12 pro max and even when I am quite far from the robot the zoom is totally effective and gives clean fine video.
I highly recommend it :) ++++++++++
For month Ago I received my pixem system. I couldn’t use it in a correct way because the smartphone holder was in a bad condition. Same day I received it I wrote to Cc and Laure, fast respond and that was it. They promised to send a new with express, after 10 days I asked again about the express service and they promised to fixed it. We shall say that normal service when you order is 3-5 days ,Monday 10 of may and I can still not use my system in a correct way. So think about that before you order, hope we can come back and give feedback on the product, if it will be solved.
The replacement smartphone holder was shipped immediately after your request. We have just checked the tracking. The parcel remained in dropping point all this time and was sent back to us last week. We apologize on behalf of the carrier if you did not received this information. A second replacement product was shipped yesterday in priority.
You should receive it very soon and finally be able to enjoy your PIXEM robot :-)
We remain at your disposal for any further help,
Thanks for your feedback regarding the robustness of the microUSB connectors on the beacons. This is something we have improved since then!
We are very happy to see that you like the PIXEM and that you use it regularly!
I have had my Pixem a few weeks. I love it. Best money i have spent. I use it for my riding and yoga. Realized my plank looks more like a tent :) Being able to review my rides in private is so helpful as i am self conscious about being videoed and people watching me. There was an issue with my phone not connecting to app after a Samsung update last week. Customer Service was wonderful and were super responsive, helpful and got it fixed with the app in short time. I am sure my mare is appreciative too as after just a few uses i am riding better. Thanks
I had really high hopes for this product, but the website is difficult to use to pay for a subscription and my movensee quit connecting with my phone after 2 months. It quit tracking after 1 month. I only used it 3 or 4 times. Very sad.
Also the customer service is in France. They are kind but it's confusing and the technical difficulties are lost in translation.
Sorry about these issues you've encountered. Our team is always here to help.
The app and phone connexion issue might be linked to recent Samsung firmware update but issue has now been solved by our team. You simply need to update the robot with latest firmware available for PIXIO. I'll send you the procedure by email.
Also I'll send along the codes and informations matching your active live lesson subscription so that you know which subscriptions you have. If you need further help we are here to assist and can make a phone call!
You learn to ride by riding and you learn from mistakes. We bought a Pixem to reflect better. Sometimes you hear instructions from the riding instructor and cannot implement them correctly or do not know exactly what he means. If you then watch a video of yourself, the AHA effect sometimes comes after the riding lesson.
Even if you ride without lessons, you can look at individual excerpts from the training afterwards and critically question what was wrong with one or the other. Next time you try to do better
Simone Merzdorf - Goldstück Fotografie
I have been so pleased with the PIXEM. It has been such a valuable tool to watch my riding videos so that I can observe the training and also my riding position. I’ve also used it for filming clinics and to get content for my blog. I wish I had purchased it sooner!