Welcome to PIX4TEAM Support
All the topics, resources, and contact options you need for your PIX4TEAM.
PIX4TEAM REMOTE App
Download the PIX4TEAM REMOTE application below (mandatory to operate the PIX4TEAM robot). The application PIX4TEAM REMOTE is available for iOS and Android devices:
The PIX4TEAM REMOTE App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer
PIX4TEAM CAMERA App
You can use a smartphone or tablet mounted on the top of the PIX4TEAM robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM robot.
You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.
The PIX4TEAM CAMERA application will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM REMOTE application, very useful when the robot is on the top of the mast.
Firmware update
Improvements and new features are regularly released. Update the PIX4TEAM robot software to benefit from them!
| Date | Version | Improvements |
|---|---|---|
| March 18th, 2024 | v4.5 | Adding SONY AX45 and SONY AX60 cameras Improvement of the zoom smoothness in the PIX4TEAM Camera application Bug fixes:
|
| January 26th, 2024 | v4.4 | Improved zoom (all sports) Improved framing of fast actions (all sports) Improved framing of Rugby penalties Floorball added to available sports Improved management of recording stops when the PIX4TEAM robot's microSD memory card is full Priority given to Ethernet internet connection if wifi is also connected Improved compatibility with Internet routers to facilitate robot updates. |
| October 4th, 2023 | v4.3 | Improved tracking of fast actions (all sports) Improved framing in basketball Improved update download speed on low-speed connections. Bug fixes (all sports):
|
| September 12th, 2023 | v4.2 | Improved wifi connection between the robot and the PIX4TEAM Remote and PIX4TEAM Camera applications ; Improved zoom for soccer. Bug fixes (all sports):
|
| September 2, 2023 | v4.1 | Significant bug fix for AI Soccer => Tracking improvement |
| August 25th, 2023 | v4.0 | New firmware architecture with no impact on users Basket AI: more consideration of the ball in the auto-follow function Correction of zoom issues at close range on some older camera models: AX30 AX33 C220 CX230 CX240 CX280 CX290 CX530 CX540 CX610 PJ220 PJ230 PJ240 PJ270 PJ530 PJ540 PJ610 PJ810 PJ820 XA10 |
| August 8th, 2023 | v3.6 | Improved tracking of rugby and ice/field hockey thanks to a new version of AI and the addition of a specific Rink field hockey algorithm The transfer of videos recorded in the robot toward the hosting and sharing platform https://cloud.movensee.com/ is possible directly from the PIX4TEAM Remote App (1) Internet connection speedtest carried out before starting live streaming, and suggestion of resolutions adapted to the measured speed (1) Remote shutdown of the robot added to the PIX4TEAM Remote App (1) Bug fix (all sports):
(1) PIX4TEAM REMOTE application must be updated to version 2.12 or higher. |
| June 23th, 2023 | v3.5 | All sports tracking improvements thanks to a new AI version Bug fix (all sports):
|
| May 12th, 2023 | v3.4 | Display in the PIX4TEAM REMOTE app of the remaining recording time in the microSD card of the PIX4TEAM robot Bug fix (all sports):
|
| April 21th, 2023 | v3.3 | Tracking improvement for games played on an American football field Optimization of the management of the recording and the streaming which restart automatically in case of interruption Added a new compatible camera: the CANON XA60 Improvement of the resolution of the banners in the scoreboard Bug fixes (all sports):
|
| March 24th, 2023 | v3.2 | Ability to stream on partner OTT platforms: SolidSport, MyTVchain, Champ's1 New compatible CANON cameras: HF G70, XA65 Improvement of the TILT behavior (all sports) Soccer: improvement of the corner framing Handball: fine tuning of free throws detection Other minor bug fixes 1 Requires updating the PIX4TEAM REMOTE application to version 2.9 or higher |
| March 10th, 2023 | v3.1 | Improving the stability of the TILT framing ; Video files saved in the robot are no longer limited in size ; Connection possible on open WIFI networks without password. |
| February 14th, 2023 | v3.0 Beta | All sports tracking improvements with the 3rd generation AI (Beta version) Overall tracking Quick-actions responsiveness Tracking of players close to the field sidelines Improvements in framing specific actions:
Automatic exposure improvement Bug fixes (all sports):
|
| October 7th, 2022 | V2.0 | New generation of AI which improves tracking, reactivity & zoom for all sports Addition of the software that allows the PIX4TEAM robot to film an additional sport Comptability with the PIX4TEAM CAMERA App which allows you to use a smartphone to film with automatic zoom, remote recording management and video feedback in the PIX4TEAM REMOTE application Update procedure improvement Easier field area configuration (full screen view) Battery charging time reduced Battery level indication now available on the PIX4TEAM REMOTE app Addition of the possibility to format the robot's microSD card from the PIX4TEAM REMOTE app Bug fixes (all sports):
|
| April 2nd, 2022 | V1.0 | PIX4TEAM release |
The update procedure is described in the user manual.
SONY & CANON compatible cameras
You can use a camera mounted on the top of the PIX4TEAM robot to film. The PIX4TEAM robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.
With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
The JVC, Panasonic, Nikon, GoPro cameras can be mounted on the PIX4TEAM robot and benefit from the automatic tracking. However, these models do not have the plug needed to control the zoom and recording from the robot. The recording will be started by pressing the REC button directly on the camera. The zoom level will be set by hand on the camera and will not change automatically.
To enjoy the best video quality (4K), we advise you to use your SONY or CANON camera with a micro SD card of class U3 (or better) with a read/write speed higher than 150 MB/s.
Sony cameras
All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended SONY camera settings: Steadyshot activated; Best image size; Best recording quality
A few SONY models easy to find this year:
The CX450/CX455 is a ‘middle of the road’ model.
The CX625/CX675/PJ675 is also a 'middle of the road’ model, with an improved image quality and a better steadyshot.
People who want to do professional edits prefer the AX43 and similar (AX45, AX53, AX60). These models are also better in low lights.
People who want to have a low cost model prefer the CX240 or CX405. The CX240 and the CX405 battery cannot be replaced by a bigger one, it’s autonomy is about 1h30 to 2h00. Also note that the CX240 or CX405 don't send audio throught the HDMI. This means that with theses cameras, there will be no sound on videos sent to live streaming platforms, nor on videos recorded in the PIX4TEAM robot. Videos recorded directly onto the camera's microSD card will have sound.
All those camera models have a very good image quality, much better than a smartphone, even 4K smartphones.
| SONY | Cable |
|---|---|
| CX130 & CX160 & XR160 & CX180 | A/V R |
| CX220 & PJ220 & CX230 & PJ230 | Multi |
| CX240 & PJ240 | Multi |
| CX250 | A/V R |
| CX260 | A/V R |
| PJ260 | A/V R |
| XR260 | A/V R |
| CX270 | A/V R |
| PJ270 | Multi |
| CX280 | Multi |
| CX290 | Multi |
| CX300 | A/V R |
| CX305 | A/V R |
| CX320 | Multi |
| PJ320 | Multi |
| CX330 | Multi |
| PJ330 | Multi |
| PJ340 | Multi |
| PJ350 | Multi |
| CX350 & CX360 & PJ30 | A/V R |
| CX370 | A/V R |
| CX380 | Multi |
| PJ380 | Multi |
| CX390 | Multi |
| PJ390 | Multi |
| CX400 | Multi |
| CX405 | Multi |
| CX410 | Multi |
| PJ410 | Multi |
| PJ420 | Multi |
| CX430 | Multi |
| PJ430 | Multi |
| CX440 | Multi |
| PJ440 | Multi |
| CX450 & CX455 & CX485 | Multi |
| XR500 | A/V R |
| CX500 | A/V R |
| CX505 | A/V R |
| CX510 | Multi |
| PJ510, PJ650, PJ600 | Multi |
| CX520 | A/V R |
| XR520 | A/V R |
| CX530 | Multi |
| PJ530 | Multi |
| CX540 | Multi |
| PJ540 | Multi |
| XR550 & CX550 | A/V R |
| CX560 | A/V R |
| CX570 | A/V R |
| CX580 | A/V R |
| PJ580 | A/V R |
| PJ600 | A/V R |
| CX610 | Multi |
| PJ610 | Multi |
| PJ620 | Multi |
| CX625 | Multi |
| PJ670 | Multi |
| CX675 | Multi |
| PJ675 | Multi |
| AX700 | Multi |
| CX700 | A/V R |
| PJ710 & HXR-NX30 | A/V R |
| PJ720 | A/V R |
| CX730 | A/V R |
| CX740 | A/V R |
| PJ740 | A/V R |
| CX760 | A/V R |
| PJ760 | A/V R |
| PJ780 | Multi |
| PJ790 | Multi |
| PJ780VE | Multi |
| PJ790VE | Multi |
| PJ810 | Multi |
| PJ820 | Multi |
| CX900 | Multi |
| AX100 | Multi |
| AX30 & AX33 | Multi |
| AX33 4K | Multi |
| AXP33 & AXP35 | Multi |
| AX40 & AX43 & AX45& AX53 & AX55 & AXP55 &AX60 | Multi |
| AX40 4K & AX43 4K & AX45 4K & AX53 4K & AX55 4K & AXP55 4K & AX60 4K | Multi |
| PXW-X70 | Multi |
| HXR-NX70 & HXR-MC50U | A/V R |
| HXR-MC88 | Multi |
| HXR-NX80 | Multi |
| PXW-Z90 | Multi |
CANON cameras
All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast
| CANON | Cable |
|---|---|
| HFG10 | Lanc |
| HFG20 | Lanc |
| HFG25 | Lanc |
| HFG26 & HFG30 | Lanc |
| HFG50 HFG40 HFG21 | Lanc |
| HFG70 | Lanc |
| HFS20 & HFS21 | Lanc |
| HFS200 & HFS30 | Lanc |
| XF100 | Lanc |
| XA10 | Lanc |
| XA20 XA15 XA11 | Lanc |
| XA25 | Lanc |
| XA30 | Lanc |
| XA35 | Lanc |
| XA40 XA45 | Lanc |
| XA60 XA65 | Lanc |
Technical support & Return procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIX4TEAM, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: pix4team-ccc@movensee.com
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.