Welcome to PIX4TEAM Support
All the topics, resources, and contact options you need for your PIX4TEAM.
PIX4TEAM Remote App
Download the PIX4TEAM Remote application below (mandatory to operate the PIX4TEAM robot). The application PIX4TEAM Remote is available for iOS and Android devices:
The PIX4TEAM Remote App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer
PIX4TEAM Camera App
You can use a smartphone or tablet mounted on the top of the PIX4TEAM robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM robot.
You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.
The PIX4TEAM Camera application (available on the Apple app store) will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM Remote application, very useful when the robot is on the top of the mast.
Firmware update
Improvements and new features are regularly released. Update the PIX4TEAM robot software to benefit from them!
| Date | Version | Improvements |
|---|---|---|
| November 18th, 2022 | v2.3 |
|
| November 10th, 2022 | v2.2 |
|
| October 14th, 2022 | v2.1 |
|
| October 7th, 2022 | v2.0 |
|
| September 30th, 2022 | v2.0 Beta |
|
| August 22th, 2022 | v1.11 |
|
| August 17th, 2022 | v1.10 |
|
| July 21th, 2022 | v1.9 |
|
| July 15th, 2022 | v1.8 |
|
| July 1st, 2022 | v1.7 |
|
| June 24th, 2022 | v1.6 |
|
| June 20th, 2022 | v1.5 (v3490) |
|
| June 14th, 2022 | v1.4 (v3466) |
|
| June 3th, 2022 | v1.3 (v3415) |
|
| May 6th, 2022 | v1.2 (v3312) |
|
| April 28th, 2022 | v1.1 (v3186) |
|
The update procedure is described in the user manual.
SONY & CANON compatible cameras
You can use a camera mounted on the top of the PIX4TEAM robot to film. The PIX4TEAM robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.
With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
The JVC, Panasonic, Nikon, GoPro cameras can be mounted on the PIX4TEAM robot and benefit from the automatic tracking. However, these models do not have the plug needed to control the zoom and recording from the robot. The recording will be started by pressing the REC button direclty on the camera. The zoom level will be set by hand on the camera and will not change automatically.
Sony cameras
All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Recommended SONY camera settings: Steadyshot activated; Best image size; Best recording quality
| SONY | Cable |
|---|---|
| CX130 & CX160 & XR160 & CX180 | A/V R |
| CX220 & PJ220 & CX230 & PJ230 | Multi |
| CX240 & PJ240 | Multi |
| CX250 | A/V R |
| CX260 | A/V R |
| PJ260 | A/V R |
| XR260 | A/V R |
| CX270 | A/V R |
| PJ270 | Multi |
| CX280 | Multi |
| CX290 | Multi |
| CX300 | A/V R |
| CX305 | A/V R |
| CX320 | Multi |
| PJ320 | Multi |
| CX330 | Multi |
| PJ330 | Multi |
| PJ340 | Multi |
| PJ350 | Multi |
| CX350 & CX360 & PJ30 | A/V R |
| CX370 | A/V R |
| CX380 | Multi |
| PJ380 | Multi |
| CX390 | Multi |
| PJ390 | Multi |
| CX400 | Multi |
| CX405 | Multi |
| CX410 | Multi |
| PJ410 | Multi |
| PJ420 | Multi |
| CX430 | Multi |
| PJ430 | Multi |
| CX440 | Multi |
| PJ440 | Multi |
| CX450 & CX455 & CX485 | Multi |
| XR500 | A/V R |
| CX500 | A/V R |
| CX505 | A/V R |
| CX510 | Multi |
| PJ510, PJ650, PJ600 | Multi |
| CX520 | A/V R |
| XR520 | A/V R |
| CX530 | Multi |
| PJ530 | Multi |
| CX540 | Multi |
| PJ540 | Multi |
| XR550 & CX550 | A/V R |
| CX560 | A/V R |
| CX570 | A/V R |
| CX580 | A/V R |
| PJ580 | A/V R |
| PJ600 | A/V R |
| CX610 | Multi |
| PJ610 | Multi |
| PJ620 | Multi |
| CX625 | Multi |
| PJ670 | Multi |
| CX675 | Multi |
| PJ675 | Multi |
| AX700 | Multi |
| CX700 | A/V R |
| PJ710 & HXR-NX30 | A/V R |
| PJ720 | A/V R |
| CX730 | A/V R |
| CX740 | A/V R |
| PJ740 | A/V R |
| CX760 | A/V R |
| PJ760 | A/V R |
| PJ780 | Multi |
| PJ790 | Multi |
| PJ780VE | Multi |
| PJ790VE | Multi |
| PJ810 | Multi |
| PJ820 | Multi |
| CX900 | Multi |
| AX100 | Multi |
| AX30 & AX33 | Multi |
| AX33 4K | Multi |
| AXP33 & AXP35 | Multi |
| AX40 & AX43 & AX53 & AX55 & AXP55 | Multi |
| AX40 4K & AX43 4K & AX53 4K & AX55 4K & AXP55 4K | Multi |
| PXW-X70 | Multi |
| HXR-NX70 & HXR-MC50U | A/V R |
| HXR-MC88 | Multi |
| HXR-NX80 | Multi |
| PXW-Z90 | Multi |
CANON cameras
All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Recommended CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast
| CANON | Cable |
|---|---|
| HFG50 HFG40 HFG21 | Lanc |
| HFG50 HFG40 HFG21 [US camera model] | Lanc |
| HFG26 & HFG30 | Lanc |
| HFG26 & HFG30 [US camera model] | Lanc |
| HFG25 | Lanc |
| HFG20 | Lanc |
| HFG10 | Lanc |
| HFS20 & HFS21 | Lanc |
| HFS200 & HFS30 | Lanc |
| XF100 | Lanc |
| XA10 | Lanc |
| XA20 XA15 XA11 | Lanc |
| XA20 XA15 XA11 [US camera model] | Lanc |
| XA25 | Lanc |
| XA25 [US camera model] | Lanc |
| XA30 | Lanc |
| XA30 [US camera model] | Lanc |
| XA35 | Lanc |
| XA35 [US camera model] | Lanc |
| XA40 XA45 | Lanc |
| XA40 XA45 [US camera model] | Lanc |
Technical support & Return procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIX4TEAM, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: pix4team-ccc@movensee.com
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.