Welcome to PIX4TEAM Support

All the topics, resources, and contact options you need for your PIX4TEAM.


PIX4TEAM Remote App


Download the PIX4TEAM Remote application below (mandatory to operate the PIX4TEAM robot). The application PIX4TEAM Remote is available for iOS and Android devices:


Get it on Apple Store Get it on play store


The PIX4TEAM Remote App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer


PIX4TEAM Camera App


Get it on Apple Store

You can use a smartphone or tablet mounted on the top of the PIX4TEAM robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM robot.

You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.

The PIX4TEAM Camera application (available on the Apple app store) will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM Remote application, very useful when the robot is on the top of the mast.


Firmware update

Improvements and new features are regularly released. Update the PIX4TEAM robot software to benefit from them!

DateVersionImprovements
November 18th, 2022 v2.3
  • Improvement of the rugby tracking
  • Correction of disconnection issues between the PIX4TEAM REMOTE application and the robot
November 10th, 2022 v2.2
  • Automatic exposure improvement
  • Bug fixes (all sports):
    - fixes robot tracking stops
    - fixes REC control troubles
    - fixes microSD card formatting issues
October 14th, 2022 v2.1
  • Improved tracking in penalty areas (soccer)
  • Bug fixes (all sports):
    - the robot froze sometimes
    - the robot was not receiving the HDMI video from the top camera when the resolution was set to 1080p
October 7th, 2022 v2.0
  • New generation of AI which improves tracking and reactivity for all sports
  • Ready for PIX4TEAM CAMERA App which will be available for iOs devices in the next few days
  • Zoom optimization
  • Futsal AI added
September 30th, 2022 v2.0 Beta
  • New generation of AI (Beta version) which improves tracking and reactivity for all sports
  • Ready for PIX4TEAM CAMERA App which will be available for iOs devices in the next few days
August 22th, 2022 v1.11
  • Tracking improvement & bug fixes (all sports):
    - sometimes the robot points too low when the players are close to the robot
    - sometimes the robot stayed several seconds in left or right position
  • Rugby & American football AI added
¹ requires updating the PIX4TEAM Remote app
August 17th, 2022 v1.10
  • Addition of the software that allows the PIX4TEAM robot to be film an additional sport
¹ requires updating the PIX4TEAM Remote app
July 21th, 2022 v1.9
  • Fix top camera recording issues
  • Soccer, basketball & handball AI improvement
July 15th, 2022 v1.8
  • Soccer AI improvement (tracking & zoom)
  • Basketball & Handball AI improvement (smoother tracking)
July 1st, 2022 v1.7
  • Basketball tracking improvement
  • Update procedure improvement
June 24th, 2022 v1.6
  • Soccer & Basketball AI update
  • Fix disconnection issue during the field area configuration¹
¹ requires updating the PIX4TEAM Remote app
June 20th, 2022 v1.5 (v3490)
  • Fix initialisation issue when starting the robot
  • Basketball AI added
  • Basketball & Soccer AI update
June 14th, 2022 v1.4 (v3466)
  • Fix top camera recording issues
  • Fix microSD card formatting issues
June 3th, 2022 v1.3 (v3415)
  • Improved game tracking (soccer)
  • Improved auto zoom & manual zoom
  • Fix tilt rare issue
  • Easier field area configuration (full screen view)¹
¹ requires updating the PIX4TEAM Remote app
May 6th, 2022 v1.2 (v3312)
  • Battery level indication now available on the PIX4TEAM Remote app ¹
  • Possibility to format the robot's microSD card from the PIX4TEAM Remote app ¹
  • Battery charging time reduced
  • Resolution of rare recording launch issues
¹ requires updating the PIX4TEAM Remote app
April 28th, 2022 v1.1 (v3186)
  • Improved AI for soccer
  • Improved battery charging
  • Fix for the bug causing the robot to turn off sometimes
  • Fix for the bug causing the tracking to stop sometimes

The update procedure is described in the user manual.


PIX4TEAM User Manual

English
Français


SONY & CANON compatible cameras

You can use a camera mounted on the top of the PIX4TEAM robot to film. The PIX4TEAM robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.

With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.

The JVC, Panasonic, Nikon, GoPro cameras can be mounted on the PIX4TEAM robot and benefit from the automatic tracking. However, these models do not have the plug needed to control the zoom and recording from the robot. The recording will be started by pressing the REC button direclty on the camera. The zoom level will be set by hand on the camera and will not change automatically.

Sony cameras

All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Recommended SONY camera settings: Steadyshot activated; Best image size; Best recording quality

SONYCable
CX130 & CX160 & XR160 & CX180 A/V R
CX220 & PJ220 & CX230 & PJ230 Multi
CX240 & PJ240 Multi
CX250 A/V R
CX260 A/V R
PJ260 A/V R
XR260 A/V R
CX270 A/V R
PJ270 Multi
CX280 Multi
CX290 Multi
CX300 A/V R
CX305 A/V R
CX320 Multi
PJ320 Multi
CX330 Multi
PJ330 Multi
PJ340 Multi
PJ350 Multi
CX350 & CX360 & PJ30 A/V R
CX370 A/V R
CX380 Multi
PJ380 Multi
CX390 Multi
PJ390 Multi
CX400 Multi
CX405 Multi
CX410 Multi
PJ410 Multi
PJ420 Multi
CX430 Multi
PJ430 Multi
CX440 Multi
PJ440 Multi
CX450 & CX455 & CX485 Multi
XR500 A/V R
CX500 A/V R
CX505 A/V R
CX510 Multi
PJ510, PJ650, PJ600 Multi
CX520 A/V R
XR520 A/V R
CX530 Multi
PJ530 Multi
CX540 Multi
PJ540 Multi
XR550 & CX550 A/V R
CX560 A/V R
CX570 A/V R
CX580 A/V R
PJ580 A/V R
PJ600 A/V R
CX610 Multi
PJ610 Multi
PJ620 Multi
CX625 Multi
PJ670 Multi
CX675 Multi
PJ675 Multi
AX700 Multi
CX700 A/V R
PJ710 & HXR-NX30 A/V R
PJ720 A/V R
CX730 A/V R
CX740 A/V R
PJ740 A/V R
CX760 A/V R
PJ760 A/V R
PJ780 Multi
PJ790 Multi
PJ780VE Multi
PJ790VE Multi
PJ810 Multi
PJ820 Multi
CX900 Multi
AX100 Multi
AX30 & AX33 Multi
AX33 4K Multi
AXP33 & AXP35 Multi
AX40 & AX43 & AX53 & AX55 & AXP55 Multi
AX40 4K & AX43 4K & AX53 4K & AX55 4K & AXP55 4K Multi
PXW-X70 Multi
HXR-NX70 & HXR-MC50U A/V R
HXR-MC88 Multi
HXR-NX80 Multi
PXW-Z90 Multi

CANON cameras

All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
Recommended CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast

CANONCable
HFG50 HFG40 HFG21 Lanc
HFG50 HFG40 HFG21 [US camera model] Lanc
HFG26 & HFG30 Lanc
HFG26 & HFG30 [US camera model] Lanc
HFG25 Lanc
HFG20 Lanc
HFG10 Lanc
HFS20 & HFS21 Lanc
HFS200 & HFS30 Lanc
XF100 Lanc
XA10 Lanc
XA20 XA15 XA11 Lanc
XA20 XA15 XA11 [US camera model] Lanc
XA25 Lanc
XA25 [US camera model] Lanc
XA30 Lanc
XA30 [US camera model] Lanc
XA35 Lanc
XA35 [US camera model] Lanc
XA40 XA45 Lanc
XA40 XA45 [US camera model] Lanc

Technical support & Return procedure

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.

If you have any problem with your PIX4TEAM, please read carefully the User Manual, and its troubleshooting guide.

If you still have a problem, contact us by email, by phone or by post.

After-sales e-mail: pix4team-ccc@movensee.com

After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)

Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE

If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.