Welcome to PIX4TEAM Support
All the topics, resources, and contact options you need for your PIX4TEAM.
PIX4TEAM REMOTE App
Download the PIX4TEAM REMOTE application below (mandatory to operate the PIX4TEAM robot). The application PIX4TEAM REMOTE is available for iOS and Android devices:
The PIX4TEAM REMOTE App is compatible with:
· Android 5 and newer smartphones & tablets equipped with Bluetooth 4 and newer
· iPad Air and newer & iPhone 5s and newer
PIX4TEAM CAMERA App
You can use a smartphone or tablet mounted on the top of the PIX4TEAM robot to film. An holder to fix any smartphone and tablet with a screen size up 11’’ is provided with the PIX4TEAM robot.
You can film with your usual video application (camera application on your phone or any video application of your choice!). You will then start recording directly from this application, and can adjust the desired zoom level from this application.
The PIX4TEAM CAMERA application will allow you to benefit from automatic zoom, remote recording management and video feedback in the PIX4TEAM REMOTE application, very useful when the robot is on the top of the mast.
Improvements and new features are regularly released. Update the PIX4TEAM robot software to benefit from them!
|March 24th, 2023||v3.2||Ability to stream on partner OTT platforms: SolidSport, MyTVchain, Champ's1
New compatible CANON cameras: HF G70, XA65
Improvement of the TILT behavior (all sports)
Soccer: improvement of the corner framing
Handball: fine tuning of free throws detection
Other minor bug fixes
1 Requires updating the PIX4TEAM REMOTE application to version 2.9 or higher
|March 10th, 2023||v3.1||Improving the stability of the TILT framing ;
Video files saved in the robot are no longer limited in size ;
Connection possible on open WIFI networks without password.
Bug fixes (all sports):
|February 14th, 2023||v3.0 Beta||All sports tracking improvements with the 3rd generation AI (Beta version)
Tracking of players close to the field sidelines
Improvements in framing specific actions:
Automatic exposure improvement
Bug fixes (all sports):
|October 7th, 2022||V2.0||New generation of AI which improves tracking, reactivity & zoom for all sports
Addition of the software that allows the PIX4TEAM robot to film an additional sport
Comptability with the PIX4TEAM CAMERA App which allows you to use a smartphone to film with automatic zoom, remote recording management and video feedback in the PIX4TEAM REMOTE application
Update procedure improvement
Easier field area configuration (full screen view)
Battery charging time reduced
Battery level indication now available on the PIX4TEAM REMOTE app
Addition of the possibility to format the robot's microSD card from the PIX4TEAM REMOTE app
Bug fixes (all sports):
|March 1st, 2022||V1.0||PIX4TEAM release|
The update procedure is described in the user manual.
SONY & CANON compatible cameras
You can use a camera mounted on the top of the PIX4TEAM robot to film. The PIX4TEAM robot can support any camera up to 1,5kg. The camera is mounted on the robot with the standard 1/4" screw.
With one of the supported SONY or CANON models, you will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM Remote App.
The JVC, Panasonic, Nikon, GoPro cameras can be mounted on the PIX4TEAM robot and benefit from the automatic tracking. However, these models do not have the plug needed to control the zoom and recording from the robot. The recording will be started by pressing the REC button direclty on the camera. The zoom level will be set by hand on the camera and will not change automatically.
To enjoy the best video quality (4K), we advise you to use your SONY or CANON camera with a micro SD card of class U3 (or better) with a read/write speed higher than 150 MB/s.
All SONY cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended SONY camera settings: Steadyshot activated; Best image size; Best recording quality
|CX130 & CX160 & XR160 & CX180||A/V R|
|CX220 & PJ220 & CX230 & PJ230||Multi|
|CX240 & PJ240||Multi|
|CX350 & CX360 & PJ30||A/V R|
|CX450 & CX455 & CX485||Multi|
|PJ510, PJ650, PJ600||Multi|
|XR550 & CX550||A/V R|
|PJ710 & HXR-NX30||A/V R|
|AX30 & AX33||Multi|
|AXP33 & AXP35||Multi|
|AX40 & AX43 & AX53 & AX55 & AXP55||Multi|
|AX40 4K & AX43 4K & AX53 4K & AX55 4K & AXP55 4K||Multi|
|HXR-NX70 & HXR-MC50U||A/V R|
All CANON cameras listed below will benefit from the automatic zoom and the remote control of the record from the PIX4TEAM REMOTE App.
Recommended CANON camera settings: Steadyshot activated; Best image size and recording quality; Zoom Fast
|HFG26 & HFG30||Lanc|
|HFG50 HFG40 HFG21||Lanc|
|HFS20 & HFS21||Lanc|
|HFS200 & HFS30||Lanc|
|XA20 XA15 XA11||Lanc|
Technical support & Return procedure
Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.
If you have any problem with your PIX4TEAM, please read carefully the User Manual, and its troubleshooting guide.
If you still have a problem, contact us by email, by phone or by post.
After-sales e-mail: firstname.lastname@example.org
After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)
Postal address: MOVE ‘N SEE - SAV, 15 rue Johannes KEPLER, 29200 BREST, FRANCE
If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice:
- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.