PIXIO Customer Care Center

When you receive your PIXIO, you must:

1. Read the User Manual (we made it light, it's easy!)

2. Upgrade to the last firmware version

3. Install the camera controller file corresponding to your camera model

(You don't need steps 2 and 3 if you ordered one of the Live Coaching Packs because it is done in the factory for those packs)

Download the last version of the PIXIO User Manual :

Download the last version of the PIXIO PACK LIVE COACHING User Manual (english only) :

Téléchargez la dernière version du manuel d'utilisation :

Bedienungsanleitung

Gebruikershandleiding

A short tutorial will also help you, English subtitles, French speaking, it's horse riding but it's exactly the same procedure as for any other activity, conference, show, classroom, etc.

Upgrade your PIXIO with the last version for new features and improvements.

Upgrade procedure of PIXIO: download the procedure (pdf file)

YOU ONLY NEED TO UPGRADE WITH THE LATEST VERSION

DATEFOR WHATVERSION FIRMWARE IMPROVEMENTS
July. 21st, 2017 ROBOTS + BEACONS + WATCHES 2.8 DOWNLOAD

Fix a tracking bug when the watch remains a long time out of range

Correction d'un bug de tracking après que la montre soit restée longtemps loin hors de portée

Get it on Google Play Get it on Apple Store
May. 9th, 2017 ROBOTS + BEACONS + WATCHES 2.7 DOWNLOAD

Fix camera control bug after 1 hour of continuous film

Correction de bug du contrôle caméra après 1 heure de film en continu

Jan. 30, 2017 ROBOTS + BEACONS + WATCHES 2.6 DOWNLOAD

Improvement of battery life of all items

Bug fixes when using extra-robots

The app. allows to limit the rotations, useful if you have cables from the camera to a remote equipment

Amélioration de l'autonomie des batteries

Correction de bug apparaissant parfois lors de l'utilisation d'extra robots

L'app. permet de limiter la rotation du robot, utile lorsque des câbles vont de la caméra à un équipement distant

Dec. 15th 2016 ROBOTS + BEACONS + WATCHES 2.5 DOWNLOAD

Improvement of tracking smoothness during direction changes

Bug fixes

Amélioration de la douceur du suivi lors des changements de direction

Corrections de bugs

Dec. 5th 2016 ROBOTS + BEACONS + WATCHES 2.4 DOWNLOAD

New tracking options for "conference like" videos

Bug fixes

Nouvelles options de tracking pour les vidéos de type "conférence"

Corrections de bugs

Nov. 2nd 2016 ROBOTS + BEACONS + WATCHES 2.2 DOWNLOAD

Improved tracking

Bug fixes

Améliorations du suivi

Corrections de bugs

Sept. 29th 2016 ROBOTS + BEACONS + WATCHES 2.1 DOWNLOAD

Possibility to play with zoom buttons before tracking

Bug fixes

Possibilité d'utiliser les boutons zoom avant le tracking

Corrections de bugs

August 16 2016 ROBOTS + BEACONS + WATCHES 2.0 DOWNLOAD

Latest Multi-Robots and Multi-Watches features

Compatibility with Canon models HFG10; 20; 25

Dernières nouveautés pour utiliser plusieurs robots et/ou plusieurs montres

Compatibilité avec les caméras Canon HFG10; 20; et 25

April 22 2016 ROBOT ONLY (not the watch, not the beacons) 1.2 DOWNLOAD

Ready for communication with

the mobile app. "PIXIO REMOTE"

Prêt pour communiquer avec l'appli

smartphone/tablette "PIXIO REMOTE"

March 11 2016 ROBOT ONLY (not the watch, not the beacons) 1.1 DOWNLOAD

Improved robot autonomy when OFF

Wider zoom at very short distance

Meilleure autonomie du robot éteint

Zoom plus large à faible distance

Any camera up to about 2.5kg can be used on PIXIO because it has a standard 1/4’ screw.

But it’s much better to use one of the supported models for the automatic zoom and the remote control of the record from the watch, or from the free smartphone/tablet app. The list of supported models is updated regularly here, they are mainly Sony and Canon cameras.

A few models easy to find this year: The CX450/CX455 is a ‘middle of the road’ model. The CX625/CX675/PJ675 is also a 'middle of the road’ model, with an improved image quality and a better steadyshot. People who want to do professional edits prefer the AX53. The AX53 is also better in low lights. People who want to have a low cost model prefer the CX240 or CX405. Be careful that the CX240 and the CX405 battery cannot be replaced by a bigger one, it’s lifetime is about 1h15 to 1h30. And the CX240 and CX405 objectives do not have a thread so it’s not compatible with raincapes. All those camera models have a very good image quality, much better than a smartphone, even 4K smartphones.

Note that Panasonic, JVC, and some other camcorders don’t have any plug to control their zoom and their record. They can be used on PIXIO, but without the auto-zoom and without the remote control of the record.

DSLRs don’t have any plug to control their zoom, they are not supported by PIXIO but can be mounted on it.

Upload the file corresponding to your camera model, for the zoom control and the record control. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. Wait 10 to 15 seconds, remove the card, put it again in the computer, check that the file has disappeared from the card.

CAMERAZOOM + REC CONTROLCABLE Cam Controller File for your PIXIO LAST VERSIONOUR PREFERED CAMERA SETTINGS
CX130 & CX160 & XR160 & CX180 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX220 & PJ220 & CX230 & PJ230 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX240 & PJ240 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX250 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX260 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ260 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
XR260 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX270 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ270 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX280 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX290 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX300 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX305 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX320 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ320 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX330 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ330 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ340 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ350 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX350 & CX360 & PJ30 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX370 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX380 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ380 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX390 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ390 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX400 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX405 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX410 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ410 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ420 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX430 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ430 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX440 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ440 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX450 & CX455 & CX485 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
XR500 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX500 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX505 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX510 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ510, PJ650, PJ600 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX520 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
XR520 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX530 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ530 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX540 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ540 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
XR550 & CX550 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX560 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX570 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX580 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ580 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ600 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX610 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ610 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ620 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX625 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ670 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX675 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ675 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
AX700 Yes Multi DOWNLOAD Oct 18 2017 Steadyshot activated; Best image size; Best recording quality
CX700 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ710 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ720 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX730 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX740 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ740 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX760 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ760 Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ780 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ790 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ810 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PJ820 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
CX900 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
AX100 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
AX30 & AX33 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
AXP33 & AXP35 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
AX53 & 55 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
PXW-X70 Yes Multi DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
HXR-NX70 & HXRMC50U Yes A/V R DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size; Best recording quality
HXR-NX30 Yes A/V R DOWNLOAD Apr 25 2016 Steadyshot activated; Best image size; Best recording quality
HXR-NX80 Yes Multi DOWNLOAD Oct 18 2017 Steadyshot activated; Best image size; Best recording quality
PXW-Z90 Yes Multi DOWNLOAD Oct 18 2017 Steadyshot activated; Best image size; Best recording quality

Any camera up to about 2.5kg can be used on PIXIO because it has a standard 1/4’ screw.

But it’s much better to use one of the supported models for the automatic zoom and the remote control of the record from the watch, or from the free smartphone/tablet app. The list of supported models is updated regularly here, they are mainly Sony and Canon cameras.

Note that Panasonic, JVC, and some other camcorders don’t have any plug to control their zoom and their record. They can be used on PIXIO, but without the auto-zoom and without the remote control of the record.

DSLRs don’t have any plug to control their zoom, they are not supported by PIXIO but can be mounted on it.

Upload the file corresponding to your camera model, for the zoom control and the record control. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. The file must disappear from the card.

CAMERAZOOM + REC CONTROLCABLE Canon Cam Parameter File for your PIXIO LAST VERSIONOUR PREFERED CAMERA SETTINGS
HFG40 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality ;Zoom Fast
HFG30 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
HFG25 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
HFG20 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
HFG10 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
HFS20 & HFS21 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
HFS200 & HFS30 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XF100 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XF105 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XA10 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XA20 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XA25 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XA30 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast
XA35 Yes Lanc DOWNLOAD Feb 3 2016 Steadyshot activated; Best image size and recording quality; Zoom Fast

The JVC, Panasonic, Nikon, GoPro cameras don’t have any plug to control their zoom and their ‘record’. They will have only the automatic rotations. For some users it’s OK, but for others the auto-zoom and the remote control of the record from the watch, or from a smartphone, is interesting. For sport it is usually important.

the GoPro cameras can be mounted on PIXIO with their small tripod adaptor.

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.

If you have any problem with your PIXIO, please read carefully the User Manual, and its troubleshooting guide.

If you still have a problem, contact us by email, by phone or by post.

After-sales e-mail: sav@movensee.com

After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)

Postal address: MOVE ‘N SEE - SAV, 38 Rue Jim Sevellec, 29200 BREST, FRANCE

If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization).
You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging.
As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge.
In all other cases, you will be sent a free quote for repairs. You will then have the choice:

- to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.

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Your satisfaction is 100% garanteed

Your satisfaction is 100% guaranteed!

We are confident that you will love our products! If needed, you can count on our super reactive and efficient Customer Support team. Don't hesitate to ask them all your questions.

If in spite of all our efforts the PIXIO robot does not meet your expectations. You can return the product to us within 14 days for a refund.

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