Sorry about these issues you've encountered. Our team is always here to help.
The app and phone connexion issue might be linked to recent Samsung firmware update but issue has now been solved by our team. You simply need to update the robot with latest firmware available for PIXIO. I'll send you the procedure by email.
Also I'll send along the codes and informations matching your active live lesson subscription so that you know which subscriptions you have. If you need further help we are here to assist and can make a phone call!
Review for "PACK PIXEM live lesson"
Your coach is watching you in real time on tv.movensee.com and giving you instant feedback in your headset I read the full description below A live lesson subscription is needed with this pack. The subscription should be made in a separate order This pack is available with or without the CEECOACH voice transmitter:
Review
By Angela T. on 16 Apr. 2023 :